CASE STUDY

ISO 27001 Certification Readiness for a B2B SaaS Provider

Guided a 120-person SaaS company from zero to ISO 27001 certification in nine months, building their ISMS, risk register, and internal audit program from the ground up.

THE BRIEF

A B2B SaaS Provider Needed ISO 27001 Certification to Win Enterprise Deals

A 120-person B2B SaaS provider was losing enterprise deals to competitors who held ISO 27001 certification. The security team had no ISMS experience and the organization had no existing documented security management framework.

Enterprise prospects requiring ISO 27001 as a condition of procurement
No information security management system (ISMS) in place
Security policies either absent or undocumented across the organization
No internal audit capability or risk management framework

Our mandate was to take the organization from zero to ISO 27001 certification within 9 months — enabling the sales team to compete for enterprise contracts.

Services Used:

ISO 27001ISMS ImplementationInternal Audit

TESTIMONIAL

“Encyphers guided us through ISO 27001 from scratch and we achieved certification in just 9 months. The process was well-structured, the team were knowledgeable and supportive throughout, and the ISMS they built for us is genuinely useful — not just a compliance box-tick.”

Rachel Kim

CEO, B2B SaaS Provider

THE CHALLENGE

Starting From Zero on ISO 27001

With no existing security management framework, the starting position was challenging:

No existing security policies — 22 required controls had zero documentation
Risk register did not exist — information assets were unidentified and unclassified
Staff had no awareness of security responsibilities under ISO 27001
Audit evidence collection was entirely manual with no tooling support

Competing for enterprise contracts without certification was costing the organization an estimated £3M in lost annual revenue.

THE SOLUTION

How We Built Their ISMS

We delivered a complete ISO 27001 implementation program:

Conducted a full gap analysis against all 93 ISO 27001:2022 controls
Built a comprehensive ISMS including all required policies and procedures
Developed and maintained a risk register covering 140 identified information assets
Trained the internal audit team and conducted three internal audit cycles pre-certification

The organization achieved ISO 27001:2022 certification on their first attempt — with no non-conformities raised by the certification body.

Certified on First Attempt

ISO 27001:2022 certification was awarded on the first certification audit attempt, with zero non-conformities raised.

£3M Pipeline Unlocked

6 enterprise deals that had been blocked by the absence of ISO 27001 certification were progressed to close within 90 days of certification.

Full ISMS Delivered

A complete, living ISMS — including all 22 required policies and 93 control implementations — was delivered and embedded into operations.

140-Asset Risk Register

A fully maintained risk register covering all 140 identified information assets gives management ongoing visibility of information risk.

Internal Audit Capability Built

An internal audit team was trained and certified, enabling the organization to maintain ISO 27001 compliance independently going forward.

Delivered in 9 Months

The entire journey from zero ISMS to ISO 27001 certification was completed in 9 months — on time and within the agreed budget.

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