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CASE STUDY
Security Operations Centre Build for a Global Manufacturing Enterprise
Designed and operationalised a 24/7 SOC for a Fortune 500 manufacturer, deploying SIEM, SOAR, and threat intelligence feeds to cut mean time to detect from 14 days to under 2 hours.
THE BRIEF
A Fortune 500 Manufacturer Had No Security Operations Capability
A global manufacturing enterprise with operations across 18 countries had no formal security operations function. Alerts were going unreviewed, incidents were being discovered weeks after occurrence, and the board had mandated a world-class SOC within 12 months.
- No centralised SIEM or security alerting capability across the estate
- Security incidents being discovered an average of 14 days after occurrence
- IT security team of 4 handling all alerts manually across 18 countries
- No threat intelligence programme or integration with industry feeds
Our role was to design, build, and operationalise a 24/7 SOC — from tooling selection to analyst training and runbook development.
Services Used:
TESTIMONIAL
“Encyphers built our SOC from the ground up in under 10 months. The team was exceptional — they understood our environment, designed for our constraints, and delivered a world-class capability that our board can be proud of.”
Marcus Chen
Group CISO, Manufacturing Enterprise
SNAPSHOTS
SOC Build Milestones
THE CHALLENGE
The Security Blind Spots They Had
Operating across 18 countries without a SOC left significant gaps:
- OT/ICS networks had no monitoring or anomaly detection capability
- Mean time to detect was 14 days — well above the industry average of 4 days
- No playbooks or runbooks existed for any incident type
- Log collection was incomplete — only 30% of critical systems were feeding logs
The scale and complexity of the manufacturing environment — including OT/ICS systems — made this a uniquely challenging build.
THE SOLUTION
The SOC We Built
We delivered a fully operational 24/7 SOC within 10 months:
- Deployed and tuned a cloud-native SIEM across all 18 country operations
- Integrated SOAR for automated triage and response to 40+ alert types
- Built OT/ICS monitoring capability with purpose-built detection rules
- Developed 60+ incident response playbooks and trained the in-house analyst team
The SOC went live on time, on budget, and immediately began detecting incidents that had previously gone unnoticed for weeks.
THE RESULTS
Real Outcomes That Protect Global Operations
Security improvements delivered at enterprise scale
MTTD Cut from 14 Days to 2 Hours
Centralised SIEM and automated triage reduced mean time to detect by over 98% within the first 90 days of SOC operations.
24/7 Coverage Achieved
A follow-the-sun analyst model across three time zones ensures continuous monitoring of all 18 country operations.
OT/ICS Networks Monitored
First-ever security monitoring of operational technology networks, closing a critical blind spot in the manufacturing environment.
60+ Runbooks Delivered
Comprehensive incident response playbooks cover every major threat scenario, enabling fast, consistent analyst responses.
SOAR Automation Live
40+ alert types now trigger automated triage and initial response, reducing analyst workload by 65%.
Board Mandate Delivered
The SOC was operational within 10 months — ahead of the 12-month board deadline — with zero critical incidents missed since go-live.
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Contact us
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Have questions or are ready to build AI-powered web, ecommerce, or digital solutions? Encyphers helps startups & enterprises create scalable digital products. We respond within 24 hours.
“Encyphers delivered a complete digital transformation for our retail business, combining AI-powered systems, cloud infrastructure, and ecommerce solutions into one fully scalable and high-performance ecosystem. Their strategic approach significantly improved efficiency, customer experience, and overall business growth.”
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