CASE STUDY

Security Operations Center Build for a Global Manufacturing Enterprise

Designed and operationalized a 24/7 SOC for a Fortune 500 manufacturer, deploying SIEM, SOAR, and threat intelligence feeds to cut mean time to detect from 14 days to under 2 hours.

THE BRIEF

A Fortune 500 Manufacturer Had No Security Operations Capability

A global manufacturing enterprise with operations across 18 countries had no formal security operations function. Alerts were going unreviewed, incidents were being discovered weeks after occurrence, and the board had mandated a world-class SOC within 12 months.

No centralized SIEM or security alerting capability across the estate
Security incidents being discovered an average of 14 days after occurrence
IT security team of 4 handling all alerts manually across 18 countries
No threat intelligence program or integration with industry feeds

Our role was to design, build, and operationalize a 24/7 SOC — from tooling selection to analyst training and runbook development.

Services Used:

SOC BuildSIEM ImplementationThreat Intelligence

TESTIMONIAL

“Encyphers built our SOC from the ground up in under 10 months. The team was exceptional — they understood our environment, designed for our constraints, and delivered a world-class capability that our board can be proud of.”

Marcus Chen

Group CISO, Manufacturing Enterprise

THE CHALLENGE

The Security Blind Spots They Had

Operating across 18 countries without a SOC left significant gaps:

OT/ICS networks had no monitoring or anomaly detection capability
Mean time to detect was 14 days — well above the industry average of 4 days
No playbooks or runbooks existed for any incident type
Log collection was incomplete — only 30% of critical systems were feeding logs

The scale and complexity of the manufacturing environment — including OT/ICS systems — made this a uniquely challenging build.

THE SOLUTION

The SOC We Built

We delivered a fully operational 24/7 SOC within 10 months:

Deployed and tuned a cloud-native SIEM across all 18 country operations
Integrated SOAR for automated triage and response to 40+ alert types
Built OT/ICS monitoring capability with purpose-built detection rules
Developed 60+ incident response playbooks and trained the in-house analyst team

The SOC went live on time, on budget, and immediately began detecting incidents that had previously gone unnoticed for weeks.

MTTD Cut from 14 Days to 2 Hours

Centralized SIEM and automated triage reduced mean time to detect by over 98% within the first 90 days of SOC operations.

24/7 Coverage Achieved

A follow-the-sun analyst model across three time zones ensures continuous monitoring of all 18 country operations.

OT/ICS Networks Monitored

First-ever security monitoring of operational technology networks, closing a critical blind spot in the manufacturing environment.

60+ Runbooks Delivered

Comprehensive incident response playbooks cover every major threat scenario, enabling fast, consistent analyst responses.

SOAR Automation Live

40+ alert types now trigger automated triage and initial response, reducing analyst workload by 65%.

Board Mandate Delivered

The SOC was operational within 10 months — ahead of the 12-month board deadline — with zero critical incidents missed since go-live.

Let's Start Building Your Website Together

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