CASE STUDY

GDPR Compliance and Data Privacy Program for an EdTech Platform

Delivered a full GDPR compliance program for a pan-European EdTech platform with 4 million users, covering data mapping, DPIAs, consent management, and staff awareness training.

THE BRIEF

A Pan-European EdTech Platform Needed Full GDPR Compliance

A pan-European EdTech platform with 4 million users — many of them children — had received a regulatory enquiry from a supervisory authority citing concerns about consent management and data retention practices. A full GDPR compliance program was required urgently.

Regulatory enquiry from a supervisory authority requiring formal response
No data processing register or records of processing activities maintained
Consent mechanisms for minor users did not meet Article 8 requirements
Data retention policies were undocumented and inconsistently applied

Our mandate was to deliver end-to-end GDPR compliance — from data mapping and DPIAs to consent mechanisms and staff training.

Services Used:

GDPR ComplianceData PrivacyStaff Awareness Training

TESTIMONIAL

“Encyphers guided us through a very complex GDPR program involving millions of user records, including children. Their expertise and calm approach transformed a regulatory crisis into a genuine competitive advantage. We now lead the market on data privacy.”

Emma Schultz

Chief Privacy Officer, EdTech Platform

THE CHALLENGE

The Compliance Gaps They Faced

Processing data for 4 million users, many of them children, with no formal compliance framework:

No records of processing activities covering 140+ data processing operations
Consent for minors collected without parental verification mechanisms
Data shared with 35 third-party processors without adequate DPAs in place
Staff had no GDPR training — 0% completion rate on any privacy awareness program

A supervisory authority investigation was underway and formal enforcement action was a credible risk without rapid, demonstrable remediation.

THE SOLUTION

The Privacy Program We Delivered

We delivered a comprehensive GDPR compliance program in 16 weeks:

Completed full data mapping across all 140+ processing operations
Redesigned consent mechanisms to meet Article 8 parental consent requirements
Drafted and executed DPAs with all 35 third-party processors
Delivered GDPR awareness training achieving 94% staff completion

The supervisory authority enquiry was formally closed with no enforcement action taken.

Regulatory Enquiry Closed

The supervisory authority formally closed its investigation with no enforcement action — attributing the closure to the remediation program.

Full Data Inventory Complete

All 140+ processing operations are now documented in a maintained records of processing activities register.

Parental Consent Compliant

New Article 8-compliant consent mechanisms for minor users were designed, implemented, and validated by privacy counsel.

All 35 Processor DPAs Executed

Data processing agreements with all third-party processors were drafted and executed within the program timeline.

94% Staff Training Completion

GDPR awareness training was completed by 94% of all staff within 8 weeks — compared to 0% prior to the program.

Privacy as Competitive Advantage

The platform now markets its privacy credentials to users and parents, with privacy certifications prominently featured.

Let's Start Building Your Website Together

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